Privacy Policy

01

Who we are

Bradleys Chartered Surveyors provides surveying, valuation and specialist property services. For the purposes of UK data protection law, Bradleys Group Ltd is the data controller responsible for deciding how and why your personal information is used.

02

Information we collect

We may collect personal information when you contact us, request a quotation, instruct us to provide a service, communicate with our team or otherwise interact with us.

This may include:

• your name, address, telephone number and email address;
• details about the property concerned and your connection with it;
• information you provide when requesting or receiving surveying, valuation or specialist property services;
• correspondence and communications between you and our team;
• billing, payment and transaction information where relevant;
• technical information generated when you use our website, such as IP address, browser and device information, where collected by our website or associated services.

We ask that you do not provide personal information about another person unless you are authorised to do so.

03

How we use your information

We may use personal information to:

• respond to enquiries and provide quotations;
• provide surveying, valuation and related professional services;
• communicate with clients and other relevant parties about an instruction;
• administer our relationship with you, including invoicing and payment;
• maintain appropriate professional and business records;
• meet our legal, regulatory and professional obligations;
• establish, exercise or defend legal claims;
• operate, maintain and improve our website and services;
• protect our organisation, systems, clients and staff against fraud, misuse and security threats.

04

Our legal basis for using personal information

UK data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

• Contract — where processing is necessary to take steps at your request before entering into a contract or to perform our contract with you.
• Legitimate interests — where processing is necessary for our legitimate business or professional interests and those interests are not overridden by your rights.
• Legal obligation — where we need to process information to comply with a legal or regulatory requirement.
• Consent — where we have specifically asked for and obtained your consent. Where consent is relied upon, you may withdraw it at any time.

05

Who we may share information with

We do not sell personal information. Where necessary and appropriate, information may be shared with organisations or individuals involved in providing our services or supporting our business operations.

These may include professional advisers, IT and hosting providers, payment and accounting providers, contractors and other service providers, regulators or professional bodies, and public authorities where disclosure is required by law.

Where third parties process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.

06

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting legal, regulatory, professional, accounting and reporting requirements.

Retention periods can vary according to the type of information and the nature of the instruction. Information may also be retained where necessary to establish, exercise or defend legal claims.

07

How we protect your information

We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. Access to personal information is restricted to people who require it for legitimate business or professional purposes.

No method of transmitting or storing information can be guaranteed to be completely secure, but we review our safeguards and working practices as appropriate.

08

Cookies and website information

Our website may use cookies and similar technologies to provide functionality, understand how the website is used and, where applicable, support analytics or other services.

For more information about the cookies used on this website and the choices available to you, please see our Cookie Policy.

09

Your data protection rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:

• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase personal information in certain circumstances;
• ask us to restrict the way we use personal information in certain circumstances;
• object to certain types of processing;
• receive certain personal information in a portable format where the right applies;
• withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before acting on a request.

You also have the right to complain to the UK Information Commissioner's Office if you are concerned about how your personal information has been handled.

10

Modern Slavery Statement

Bradleys Chartered Surveyors is committed to conducting its business responsibly and ethically and to ensuring that modern slavery and human trafficking have no place within our business or, so far as reasonably practicable, within the organisations and suppliers with whom we work.

We expect those who provide goods and services to our business to operate lawfully, ethically and with appropriate regard for the rights and welfare of their employees and workers.

As a professional property services business operating primarily within the South West of England, our direct exposure to modern slavery risks is considered relatively low. Nevertheless, we recognise the importance of remaining alert to potential risks within our supply chain and business relationships.

Where appropriate, we seek to work with reputable suppliers and professional partners and expect them to comply with applicable employment, labour and modern slavery legislation. Any concerns relating to unethical working practices would be taken seriously and investigated appropriately.

Bradleys Chartered Surveyors will continue to review its practices and supplier relationships as appropriate and will take reasonable steps to identify and address any modern slavery risks that may arise.

11

Contact us about privacy

If you have a question about this policy, how we use personal information, or you wish to exercise a data protection right, please contact us.

Email: surveyors@beagroup.co.uk
Telephone: 01392 425891|01209 712111

Postal address:
Bradleys Chartered Surveyors
Bradleys Group Ltd
7 Stevenstone Road
Exmouth
EX8 2EP

12

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our services, working practices or legal and regulatory requirements. The latest version will be published on this page and the date above will be updated when appropriate.